FAQs

• How to export the current monitor settings? I want to share it with my friends.

  With Color Shuttle, you can simply save the current monitor settings as a .mbz file, the color profile format for Color Shuttle. Please click and follow the instructions below, and read on to learn more about this topic.

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• What OS does Color Shuttle support?

  Color Shuttle supports only Win 10/11 at this moment.

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• Why does my Color Shuttle keep showing “No compatible monitor found"?

  This message will pop up if no compatible monitor can be found by Color Shuttle. Please click and follow the instructions below, and read on to learn more about this topic.

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• Is there any way to download the official monitor settings for a specific game?

  Yes, we have created a dedicated website for Color Shuttle. Check out the monitor settings recommended by our experts from the BenQ Color Lab and from your favorite content creators here: https://colorshuttle.benq.com

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• What is Log ID and how does it work?

  Log ID helps our development team effectively clarify your concerns when unexpected error or crash happens. We recommend you to export, copy and paste your log ID to BenQ online service to tell us of the issue you have encountered. Please click to learn about the user interface.

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• How to apply color profiles on my PS5, Xbox Series X, or any other consoles?

  The color mode Gamer 1, 2, and 3 are shared regardless of different sources. Simply use Color Shuttle on your PC to save settings to Gamer 1, 2 or 3, then switch back to your console and choose the color mode in which the setting has been saved. Then you are good to go.

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• How to apply color profiles on my PC?

  With Color Shuttle, you can save your time on monitor settings for every new game title. Please click and follow the instructions below, and read on to learn more about this topic.

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• How can I ensure that my Color Shuttle is the latest version?

  You can check for updates or enable auto updates in the Update Section by clicking on the Info Button > Update > Check For Updates.

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• Do I need to have an account to use Color Shuttle? Is it free?

  No, you do not need an account to use the import and export features on your MOBIUZ gaming monitors as Color Shuttle is a free-to-use app. However, by logging in to your account, you will unlock exclusive perks such as personal URL generator, free personal storage space and more.

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• How to start Color Shuttle?

  Color Shuttle is the software that allows BenQ MOBIUZ gaming monitors to apply monitor settings, save changes to the cloud, and share them with the world. Here are the simple steps. Please read on to learn more about this topic.

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